An important part of creating change in an organization for better client services is:
A. Set goals and a way to measure them
B. Implement policies
C. Poll employees for what would make their jobs easier
D. A and B above
E. B and C above
D
Communication & Mass Media
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When a speaker uses "we" rather than "you" to refer to his or her relationship with the audience, what
is the speaker doing? A) comparing B) reinforcing C) agenda setting D) clarifying E) gaining attention
Communication & Mass Media
Explain why capturing your audience's attention with an
attention-getter is so important to the introduction. What will be an ideal response?
Communication & Mass Media