Important EC issues include

By developing a knowledge management system, managers want to provide employees more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem

They want to do this because most of their problems are too complex to rely on standard procedures. This information indicates that the organization is planning to implement a ________ approach to knowledge management. A) systems thinking B) codification C) personalization D) learning organization

________ are referred to as quantities assigned to attributes

A) Codes B) Semantics C) Metrics D) Silos