By developing a knowledge management system, managers want to provide employees more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem
They want to do this because most of their problems are too complex to rely on standard procedures. This information indicates that the organization is planning to implement a ________ approach to knowledge management.
A) systems thinking
B) codification
C) personalization
D) learning organization
C
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Stores that provide moderate sales assistance because they carry shopping goods about which customers need a moderate level of information are called ________ retailers
A) self-service B) full-service C) off-price D) limited-service E) convenience
A survey of 97 highest-level public relations leaders indicates public relations people must be: "self-starters, go getters, risk-takers, opportunity seekers with boundless energy, great curiosity"
This describes which of the seven key factors of a successful public relations career? A) timeliness B) diversity of experience C) proactivity and passion D) intangibles