________ is the mix of equipment and human skills in a process

In which step in of the sales process would the salesperson call to ensure customer satisfaction and repeat business?

A) approach B) sales presentation C) overcome objections D) close the sale E) follow-up

Which of the following hypothetical examples would be a restriction on the import of services?

A) The U.S. restricts foreign companies from carrying cargo between two U.S. cities. B) Japan restricts North Koreans from visiting Tokyo Disneyland. C) China does not allow the importation of rice from Thailand. D) Canada does not allow Air Canada to buy Brazilian aircraft.