In which step in of the sales process would the salesperson call to ensure customer satisfaction and repeat business?

Which of the following is the best argument against Loude's lawsuit?

A. The supervisor did not act illegally or unethically when he threatened to call the police. B. Loude was given an opportunity to respond to the charges. C. The notice did not provide definitions for "attitude and production" or "the company's traditions." D. Loude sued the company for wrongful employment termination.

Difficulties closing the sale are most likely to arise when:

A) the salesperson is not strategically prepared for the close B) the "magic moment" has elapsed before the close has been attempted C) verbal and nonverbal clues contradict each other D) the customer responds positively to the trial close E) the salesperson has too much confidence in the close