Targeting audiences with low incomes, who are governed by the psychological perspective that what happens in life is not under their control, is an example of:

According to the text, shyness

A. can be eliminated by psychotherapy. B. is a characteristic of some successful people in show business. C. is a personal defect. D. is a barrier to effective public speaking.

Jackie assumed the young man waiting in the hallway was her next student coming in for counseling because he was holding the textbook for her class and appeared nervous. She has classified this individual by using _____.

A. selection B. reframing C. closure D. attention