According to the text, shyness
A. can be eliminated by psychotherapy.
B. is a characteristic of some successful people in show business.
C. is a personal defect.
D. is a barrier to effective public speaking.
Answer: B
Communication & Mass Media
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Which of the following would most likely lead to a litigation crisis?
a. a company lacking financial transparency b. customers being injured by products c. customers receiving poor service d. a company failing to deliver products
Communication & Mass Media
The most important aspect of facial expression is __________.
A. making eye contact B. smiling C. eyebrow raising D. smirking
Communication & Mass Media