______________are groups of two or more individuals with complementary skills working together to achieve a common purpose or objective.

Which statement concerning customer satisfaction is not correct?

a. According to the American Customer Satisfaction Index, fast-food firms rate lowest among retailers in customer satisfaction. b. Most shoppers complain when they are dissatisfied. c. "Very satisfied" shoppers are much more likely to remain loyal than "satisfied" shoppers. d. Customer expectations generally move upwards over time.

A role is a subset of the activities in a business process that are performed by a particular actor

Indicate whether the statement is true or false