According to the authors, agenda items, once prepared, should not be changed

What causes management to think it's a waste of time and money to hire a public relations firm?

a) Need for prolonged briefing period b) Need for full information and confidence c) Need for strong direction by the top management d) Resentment by internal staff

What is the biggest concern associated with distributing handouts during a speech?

A. They enhance the message. B. They are a visual reminder. C. They create a distraction. D. They can be copied.