The overriding challenge that confronts today's internal communicators is to convince employees that management not only wants to communicate with them, but also wants to do it in a truthful, frank, and direct manner

Explain the effects of general cognitive ability on performance and commitment

What will be an ideal response?

Terrell asks a salesperson what size of water heater he should buy for a twenty-unit motel. If Terrell purchases a tank based on the salesperson's suggestion, the salesperson's recommendation is:

a. an express warranty of merchantability regarding the water heater. b. an implied warranty of merchantability regarding the water heater. c. an implied warranty of fitness for a particular purpose. d. no warranty, but only a statement of opinion.