The General Assembly of the United Nations has representatives from only 15 member nations
Indicate whether the statement is true or false
FALSE
Business
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The greater a company's information intensity, the more the traditional product/market boundaries shift
Indicate whether the statement is true or false
Business
In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to
A) focus more on the problem than the customer's emotion. B) focus more on the customer's emotion than the problem. C) immediately offer a refund rather than attempting to deal with an unhappy customer. D) ask the customer for sympathy and compassion.
Business