The General Assembly of the United Nations has representatives from only 15 member nations

Indicate whether the statement is true or false

FALSE

Business

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The greater a company's information intensity, the more the traditional product/market boundaries shift

Indicate whether the statement is true or false

Business

In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to

A) focus more on the problem than the customer's emotion. B) focus more on the customer's emotion than the problem. C) immediately offer a refund rather than attempting to deal with an unhappy customer. D) ask the customer for sympathy and compassion.

Business