In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to
A) focus more on the problem than the customer's emotion.
B) focus more on the customer's emotion than the problem.
C) immediately offer a refund rather than attempting to deal with an unhappy customer.
D) ask the customer for sympathy and compassion.
Answer: A
Business
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The carrying amount of an intangible is
a. the fair value of the asset at a balance sheet date. b. the asset's acquisition cost less the total related amortization recorded to date. c. equal to the balance of the related accumulated amortization account. d. the assessed value of the asset for intangible tax purposes.
Business
The Bureau of Competition__________
Fill in the blanks with correct word.
Business