In comparison to “you” statements, “I” statements _____
a. often lead recipients to feel defensive
b. are always appropriate in every context
c. more negative and disconfirming
d. can lead to more constructive conflict resolution
Answer: d
Communication & Mass Media
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This involves anticipating and managing real and potential issues before they impact the company
A) information seeking B) relationship management theory C) issues management D) media dependency theory E) identity management
Communication & Mass Media
Recency is __________.
A. placing the strongest arguments at the beginning of a speech B. only using the most recent supporting materials available C. placing the strongest arguments at the end of a speech D. all of these choices E. none of these choices
Communication & Mass Media