A young couple contacted a realtor about buying a new home. Now that the realtor has prospects, his next step should be to ________

The Body Shop, Timberland, and Patagonia incorporate ________ as a way to differentiate themselves from competitors, build consumer preference, and achieve notable sales and profit gains

A) social responsibility B) technology C) globalization D) collaboration E) goodwill

Customer feedback provides the supplier with a chance to remedy problems that occur and to retain a customer's business. It does NOT give the supplier an early warning of changing customer requirements and preferences

Indicate whether the statement is true or false