To be successful, a company should keep pace with the latest technology
Indicate whether the statement is true or false
TRUE
Explanation: Successful companies keep pace with technological processes, thereby harnessing new knowledge, information, and business strategies. Unsuccessful companies often fail because they have not kept pace with the latest technology and techniques.
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One guideline for a retail layout is to locate high-draw items around the periphery of the store
Indicate whether the statement is true or false
A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty
The dealership should be ESPECIALLY concerned with which determinants of service quality? A) communication, courtesy, and credibility B) competence, courtesy, and security C) competence, responsiveness, and reliability D) communication, responsiveness, and reliability E) understanding/knowing customer, responsiveness, and reliability