A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty
The dealership should be ESPECIALLY concerned with which determinants of service quality?
A) communication, courtesy, and credibility
B) competence, courtesy, and security
C) competence, responsiveness, and reliability
D) communication, responsiveness, and reliability
E) understanding/knowing customer, responsiveness, and reliability
A
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The financial ratio days' sales in inventory is measured as:
A. inventory turnover plus 365 days. B. inventory times 365 days. C. inventory plus cost of goods sold, divided by 365 days. D. 365 days divided by the inventory. E. 365 days divided by the inventory turnover
What is the correlation coefficient between the following two investments?
Year Return A Return B 1 -4% -3% 2 2% 5% 3 -3% -6% 4 1% 2% 5 4% 8% A) Positive B) Negative C) Zero D) Unable to determine without knowing the covariance