Delilah began the lead paragraph of her article with, "I am going to discuss a few handy techniques that will make tax saving easier for working professionals." Whataspect of newsworthiness was Delilah trying to highlight in the lead paragraph?

_________ is the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages

a. Listening b. Hearing c. Responding d. Interpreting

Management focuses on fundamental issues related to change success and allows employees the freedom to explore various possibilities when it uses the ____________________ approach.  

Fill in the blank(s) with the appropriate word(s).