For sales reps and sales managers alike, empathy skills are crucial to their success. What is empathy?
a. the ability to skillfully negotiate
b. the ability to motivate people
c. the ability to listen and understand
d. the ability to remain open to new ideas
Ans: c. the ability to listen and understand
Business
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What are the three main platforms for social media?
What will be an ideal response?
Business
Service variability means that ________
A) the evaluation of services is subjective and changes from customer to customer B) service quality depends on when, where, and how they are provided C) services cannot be stored for later sale or use D) services cannot be seen, tasted, felt, heard, or smelled before they are bought E) services can be separated from their providers
Business