Service variability means that ________
A) the evaluation of services is subjective and changes from customer to customer
B) service quality depends on when, where, and how they are provided
C) services cannot be stored for later sale or use
D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
E) services can be separated from their providers
B
Business
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The aggressiveness with which antitrust laws are enforced differs considerably based on the
politics of the president of the United States. Indicate whether the statement is true or false
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The most important strategy for improving workplace relationships is to
a. get others to like you. b. build partnerships with others. c. avoid creating enemies. d. be pleasant and cooperative.
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