Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task

Which of the following best suggests how to handle customer complaints?

a. Concentrate on the factual content of the complaint, rather than on the feelings of the complainer. b. Operate on the assumption that the customer is never wrong. c. Pass the customer from department to department until the customer gives up. d. Offer explanations and alternatives when the complaint cannot be resolved as requested. e. Let the customer see how angry you are, but finally give the customer what he or she wants.

Since the late 1960s, an outcry has arisen for business to be more socially responsible. This expression of public concern has resulted in part from the complexity and interdependence of a postindustrial society

Indicate whether the statement is true or false