When a negotiator is inexperienced or feels intimidated by the other side, he or she tends to over-compromise

In most cases, there is a gap between one's potential and one's present level of productivity

Indicate whether the statement is true or false

Pareto's Law (also called the 80/20 Rule), states that:

A) 20 percent of a company's quality problems comes from just 80 percent of all causes. B) 80 percent of accounts receivable comes from 20 percent of customers. C) 80 percent of a company's quality problems arise from just 20 percent of all causes. D) 20 percent of a company's revenue comes from just 80 percent of all customers.