The cost of draining sap out of a maple tree to manufacture maple syrup and maple sugar is an example of:

Service staff poka-yokes usually focus on preparing the customer for the encounter, understanding and anticipating their role in the service transaction, and selecting the correct service or transaction

Indicate whether the statement is true or false

Which is least likely to be a reason for the confused state of the leadership literature?

A) the reliance on weak methods for much of the research B) the narrow focus of most empirical studies on leadership C) the use of complex theories to explain leader influence D) a proliferation of confusing terms and diverse definitions