Service staff poka-yokes usually focus on preparing the customer for the encounter, understanding and anticipating their role in the service transaction, and selecting the correct service or transaction

In the work setting, caucusing is not as common or advisable as in the legal setting, because the issues involved in the work setting do not involve the same level of confidentiality or attorney-client privilege

Indicate whether the statement is true or false.

A ________ is an exception that permits a type of building or use in an area that would not otherwise be allowed by a zoning ordinance

A) variance B) fixture C) dominant estate D) servient estate