Soon after receiving the promotion, Johan is approached by the administrative assistant of his former sales unit. She tells him that she wants to join his team as a sales representative
She points out that she has solid knowledge of the products and company procedures already, and that he knows that she is a hard worker. What other benefit would there be to Johan in hiring her as a sales representative?
A) He knows that she fits into the company culture and understands its mission.
B) He knows that he can pay her less than someone hired from outside the company.
C) He has a personal friendship with her, which means he will be able to manage her better.
D) He knows that she is outgoing, which is the primary characteristic of a good salesperson.
E) He has never had a disagreement with her, so there is no reason not to hire her.
A
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Craig, one of the senior managers at Clayton Inc., insisted that company supervisors handle employee relations as part of their jobs. Which of the following statements strengthens Craig's argument?
A. The supervisors represent the company on a day-to-day basis. B. The supervisors have the business experience to take up additional responsibilities. C. The supervisors do not hold any stakes in the organization. D. The supervisors are not a part of the employees' union. E. The supervisors are responsible for any action taken by the employees.
A service offering that differentiates a firm from its competition and provides enhanced value is referred to as a(n) ________
A) core service B) augmented service C) environmental factor D) operational factor E) disintermediator