The product or service transferred between subunits of an organization is called an intermediate product

When considering the Enron disaster and the adage that "what gets rewarded gets done," it is important to realize that when designing a compensation system

A. strong incentives can sometimes lead to undesirable behaviors. B. managers cannot be in charge of compensation design. C. a living wage is most important. D. salary inversion should be ignored.

A company should try to retain the customer only as long as the cost to discourage defection is lower than the lost profit

Indicate whether the statement is true or false