If a procedure is done using ____________________, it is best to start the taping procedure with the tape directly on the skin to add security

Which of the following is NOT an appropriate method of dealing with an angry patient?

A. Argue with the patient stating, "Do not blame me, I do not work in the billing department. " B. Reassure the patient stating, "I understand why you are upset. How can we make this right for you?" C. Make gentle eye contact, speaking in a calm manner. D. Seek assistance from the office manager if you are unable to diffuse the situation. E. Move the patient to a private room to discuss the problem so other patients are not disturbed.

The way individuals use the resources of the health care industry is called:

a. Health care coordination. b. Patient usage. c. Health care utilization. d. Improved activities.