When reliability and efficiency are most important to a business, which approach to management is likely to be the best?

If an agent competes with the principal without the principal's permission, the principal may recover profits made by the agent

Indicate whether the statement is true or false

If a customer uses the comment feature to criticize your business blog, you should

A) respond promptly, honestly, and professionally. B) ignore the criticism unless the critic is incorrect. C) take verbal potshots at the critic's integrity. D) let blog readers know that you won't tolerate criticism.