Databases are a key component of e-commerce order entry, billing, shipping and customer support

An investment today of $25,000 promises to return $10,000 annually for the next three years. What is the approximate real rate of return on this investment if inflation averages 6 percent annually during the period?

A) 20.0 percent B) 9.7 percent C) 14.0 percent D) 3.5 percent

Johnson Controls reached beyond selling climate-control equipment and components by selling the service of managing facilities in a way that optimizes energy use in heating and cooling. This is an example of providing ________

A) facilitating services B) a primary service package C) value-augmenting services D) service contracts E) service warranties