________- by- ________ is used mainly for managerial and professional employees and typically evaluates employees' progress toward strategic planning goals

A(n) _______________ is a future economic benefit owned or controlled by a company.

a. asset b. liability c. revenue d. expense e. common stock

Which statement concerning customer service is correct?

a. Customer service only concerns a retailer's intangible activities. b. Different people almost always judge a retailer's customer service in a similar manner. c. People's assessment of customer service depends on perceptions—not necessarily reality. d. Customer service only concerns a retailer's tangible activities.