________ is the process of deciding what positions the firm will have to fill and how to fill them

A) Recruitment
B) Selection
C) Job analysis
D) Workforce planning

Answer: D

Business

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Which of the following steps will help service firms to increase their quality control?

A) standardizing the service-performance process B) providing complementary services to customers C) giving personnel authority in handling situations D) adopting differential pricing E) cultivating nonpeak demand

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Which of the following would not normally fall under pink-collar classification?

(a) school teacher (b) secretary (c) computer programmer (d) nurse

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