Bobby demonstrates the correct way to do a job. He is using which training technique?

Which of the following would be a question that we would try to answer with descriptive research?

A) Who are our customers? B) What brands do our customers buy? C) When do our customers shop? D) How did our customers find out about our products? E) all of the above

Which of the following is FALSE concerning the providing of supporting evidence in a sales message?

a. Few people will believe general statements without the support of factual evidence. b. Since research facts and figures can be boring, general remarks about superior durability and appearance are more effective. c. Evidence presented must not only be authentic; it must sound authentic, too. d. Not only do you have an obligation to give information, you should interpret it if necessary and point out how the information will benefit the receiver.