________ are increasingly popular because they can be both informative and entertaining, and often the cost of airing of a 30-minute block of television time is reasonable.

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

A) Supply chain management B) Business process reengineering C) Total quality management D) Quality ownership E) Quality control

Marilyn brought her $400 silk dress to University Dry Cleaners to be cleaned. On the back of the ticket she received in exchange for the dress was written, "Liability limited to five times the cost of cleaning." Marilyn's dress was lost and University now claims it owes her no more than $53.25, five times the cost of cleaning. Is that true?

a. No, because Marilyn is not a bailor. b. No, because University is a common carrier. c. No, because the limitation was not communicated to her. d. No, because the limitation is unconscionable.