What is the PV of the following payment stream, discounted at 9% annually: $2,800 at the end of year 1, $3,800 at the end of year 2, and $4,800 at the end of year 3?

Which of the following represents the least effective reinforcement strategy?

A) Immediate reinforcement B) Negative reinforcement C) Continuous reinforcement D) Delayed reinforcement E) This question cannot be answered accurately as stated.

A group of people who recommend customer-driven organizations to others could be called:

A) disgruntled customers B) auxiliary salespeople C) a secondary salesforce D) missionary salespeople E) evangelist salespeople