Eastern Mountain Sports's multifunctional employee workbench that facilitates collaboration among internal and external stakeholders is

Which of the following is an instrument to measure consumers' perceptions of service quality?

A) total quality management (TQM) B) capacity management C) credence management D) SERVQUAL E) the service continuum

A retailer that owns several of its locations and desires capital to expand should consider using a _____

a. percentage lease b. sale-leaseback c. short-term lease with renewal options d. graduated lease