Online Dispute Resolution has received criticism about its potential as an effective tool. Please comment on the paradigms and arguments used to develop such criticism, and note important shortcomings.

What will be an ideal response?

The answer needs to address the fact that criticism is based on the long trajectory of face-to-face dispute resolution, and how criticism of ODR uses the face-to-face model as a paradigm to evaluate ODR effectiveness. That is, criticism of ODR is based on what takes place on face-to-face conflict resolution. The provided answer can also point to the characteristics typical to face-to-face that are not necessarily present on ODR. Among the shortcomings, the response needs to address ODR positive contributions describe in the text.

Communication & Mass Media

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The moment Rodrigo's professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

a. preoccupation b. defensive listening c. conflicting objectives d. emotional listening

Communication & Mass Media

The CEO of Reed Inc who was in London, wanted to address journalists about the company's plans. The company arranged for the CEO to sit in front of a camera and had journalists interview him from their own television studios

What is this PR technique called? a) Satellite media tour b) Radio news release c) Radio media tour d) Television news release

Communication & Mass Media