Simply describing situations or feelings, without judgment, creates defensiveness

Ellen didn't want to date Craig any more, but she didn't want to tell him

So instead, she used __________ by doing things she knew Craig found distasteful, like smoking and blowing the smoke in his face and making him wait for half an hour before showing up to meet him, in order to make Craig upset enough to break of the relationship. Fill in the blanks with correct word

What is a gatekeeper? What role do gatekeepers play in public relations?

What will be an ideal response?