From the choices below, identify the qualities of a good listener
w. Attempts to minimize distractions
x. Engages in mental argument, silently refuting a speaker's ideas
y. Holds the speaker responsible for effective communication
z.
Provides nonverbal feedback to the speaker during a speech
A) w & z
B) x & z
C) x & y
D) w & y
A
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The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT
a) don't respond immediately; read and process a message several times before responding. b) assume that others mean well unless you have a history of difficulty with a particular member. c) if you aren't sure what a member means in a message, ask for clarification. d) use "I" statements rather than "you" statements, as the latter can be interpreted as accusatory. e) take a message personally.
Answer the following statements true (T) or false (F)
1. A subject is a more specific aspect of a topic. 2. A good specific goal statement indicates the specific desired audience reaction and allows for many different ideas to be presented. 3. Brainstorming involves evaluating topics as you list them. 4. Age, gender, and ethnicity are examples of subject-related audience data. 5. Two-sided, multi-response, and scaled items are types of survey questions.