Use of LIFO provides a tax benefit in an industry where unit costs tend to decrease as production increases.

Sue and Rob work together on the same team, and Sue observes that Rob typically frowns when she offers a work-related suggestion. Sue would be metacommunicating about this problem when she

A) says to Rob, "I notice that you seem displeased when I offer a suggestion." B) sends an e-mail to the team leader describing the frowning problem. C) retaliates by frowning when Rob makes a suggestion. D) places a decal with a smiley face on the partition to Rob's cubicle.

Crosby, Deming, and Juran suggest achieving outstanding quality requires

A) quality leadership from senior management. B) a customer focus. C) continuous improvement based on rigorous analysis of processes. D) all of the above.