An operational definition reveals what something is by how it works, how it is made, or what it consists of.

Which of the following is usually the first step of an effective speech introduction?

A) State your topic. B) Capture the attention of your audience. C) Establish the importance of your topic. D) Preview the key ideas of your speech.

Emotional blackmail often creates _______

a. resentment b. cooperation c. relationship healing d. calm negotiation