Developing a resilient brand is less about ________ and more about ________

Agent Bill has decided to use a new time management strategy while making sales presentations. To save time he decides to not answer a client's question the first time it is asked. Instead he answers them only if they are asked a second time. This way he can make it to his next appointment on time. Professional insurance organizations would consider this to be:

A. A smart and ethical strategy B. An unethical practice C. Not in violation of their codes of conduct D. None of the above

In a comparison of 20X2 and 20X1, Neir Co's inventory turnover ratio increased substantially although sales and inventory amounts were essentially unchanged. Which of the following statements explains the increased inventory turnover ratio?

a. Cost of goods sold decreased b. A/R turnover increased c. Total asset turnover increased d. Gross profit parentage decreased