If the average arrival rate falls to 11, the average time a customer spends in the queue ________

Municipalities require submission of blueprints and construction plans before issuing a building permit in order to

A) provide evidence of compliance with building codes and other local regulations. B) prevent unfair competition. C) maintain a list of active developers. D) control the influx of builders from surrounding areas.

The customer service representatives at G.K.'s Heating and Cooling must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves

This is an example of a high-quality strategy for ________. A) life-cycle cost B) postsale service C) self-service technologies D) out-of-pocket costs E) expectation management