The customer service representatives at G.K.'s Heating and Cooling must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves
This is an example of a high-quality strategy for ________.
A) life-cycle cost
B) postsale service
C) self-service technologies
D) out-of-pocket costs
E) expectation management
B
Business
You might also like to view...
"To busy multitaskers who need help remembering things, Evernote is a digital content management application that makes it easy to capture and remember moments and ideas from your everyday life using your computer, phone, tablet, and the Web"
This is an example of a(n) ________. A) positioning statement B) statement of purpose C) order-routine specification D) vision statement E) product specification
Business
Which of the following types of auctions "shields the brand" of the seller?
A) English auction B) Name Your Own Price auction C) Dutch auction D) penny auction
Business