The governor opposes the installation of wind turbines as a new energy source in his state because "we have never done anything like this before." What is he using to make his point?

Which item of the following list contains cooperative tactics for use in bargaining sessions?

a. issuing ultimatums and offering concessions b. asking for concessions and issuing ultimatums c. offering information and providing clarification d. offering promises and making threats or demands

Mario began his training session by introducing the topic and beginning his lecture with an explanation of the skills. What important strategy has he omitted?

a. Interaction b. Relevance c. Demonstration d. Discussion