This strategy of addressing opposing arguments actually helps enhance speaker credibility.

People who are apprehensive about engaging in interpersonal communication typically communicate for

a. inclusion. b. pleasure. c. relaxation. d. control. e. escape.

According to a study on emotions in the workplace, which of the following is most accurate?

a. Women were more disapproving of those who cry on the job. b. Men were more disapproving of those who cry on the job. c. Women and men reported crying on the job in approximately equal amounts. d. Women tend to feel better after crying while men feel worse.