People who are apprehensive about engaging in interpersonal communication typically communicate for

According to Murphy's Law, if something can go wrong, _________

Fill in the blank(s) with the appropriate word(s).

A key research insight in the "Eat Mor Chikin" or These Cows are Goners!" case was that:

a. The company was losing market share to franchises selling beef products b. The brand's personality was best suited to older customers c. Talking about "quality" products was not unique d. Consumers were mostly concerned about eco-friendly practices