Web-based scheduling capability will likely be available in the near future

Indicate whether the statement is true or false.

F

Business

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Exceeding expectations about what the customer anticipates about speed of service may be one of the simplest yet most powerful ways of building loyalty

Indicate whether the statement is true or false

Business

A distribution of service times at a waiting line shows that service takes 6 minutes 30 percent of the time, 7 minutes 40 percent of the time, 8 minutes 20 percent of the time, and 9 minutes 10 percent of the time

This distribution has been prepared for Monte Carlo analysis. The first two random numbers drawn are 53 and 74. The simulated service times are ________ minutes, then ________ minutes. A) 6; 7 B) 7; 7 C) 7; 8 D) 8; 9 E) Cannot determine because no service time probability is that large.

Business