Exceeding expectations about what the customer anticipates about speed of service may be one of the simplest yet most powerful ways of building loyalty

Ruth Cohen is an Orthodox Jew. She works as a cashier at a grocery store that is open seven days a week. She is asked to work Friday nights because that is an unpopular shift, and she has the least seniority

She refuses, because Jewish Sabbath begins on Friday night and her religion prohibits her from working on the Sabbath. Her employer reluctantly fires her. Which of the following statements is TRUE? A) The firing was contrary to human rights law because it was the result of discrimination based on religion. B) The employer has a duty to avoid discrimination practices, short of causing its business undue hardship. C) The employer could probably have accommodated Ruth by allowing her to work another time instead of Friday nights, such as Saturday nights. D) The store may be ordered to re-hire Ruth E) All of the above

Under international law, in order to be considered a custom, a practice must be followed

because of legal obligation. Indicate whether the statement is true or false