When a physical product cannot easily be differentiated, the key to competitive success may lie in adding valued services and improving quality. Identify the six main service differentiators
What will be an ideal response?
The six main service differentiators are (1 ) ordering ease, (2 ) delivery, (3 ) installation, (4 ) customer training, (5 ) customer consulting, and (6 ) maintenance and repair.
Business
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An income statement
A. reports the assets, liabilities, and stockholders' equity at a specific date. B. summarizes the changes in retained earnings for a specific period of time. C. presents the revenues and expenses for a specific period of time. D. reports the changes in assets, liabilities, and stockholders' equity over a period of time.
Business
Describe a business situation in which passive listening could lead to a costly mistake
What will be an ideal response?
Business