Increased interest or attention when deviations from expectations occur is known as

Which of the following statements would be appropriate for a mixed gender audience?

A) "As we all know, men love sports like women love shopping!" B) "We rely on our local police officers to keep us safe every day." C) "Postmen have a much harder job than you might realize." D) "A dog is a man's best friend."

______ questions elicit a broad sweep of information about the conflict context.

A. Open-ended questions B. Close-ended questions C. Reframing D. Validation