Since Victor spends part of his time on the road meeting with customers, which of the following would most likely help Victor manage his sales staff?
A) active listening principles
B) videoconferencing tools
C) territory management skills
D) stress relief activities
E) blogging capabilities
B
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Some fast-food restaurants offer tasty and convenient food that customers want at affordable prices, but in doing so they contribute to a national obesity epidemic and environmental problems. These fast-food restaurants overlook ________
A) the marketing concept B) perceived needs C) the production orientation D) social responsibility E) the sales orientation
Which of the following is an analytical tool that graphically renders the combination of faults that lead to failure in a system?
A) System failure diagram B) Decision-tree analysis C) Fault-tree analysis D) Product traceability matrix E) FMEA flowchart